FAQ

1. How are Botanica by Air Wick products respectful to our planet?

  • All our reed diffusers are infused with natural essential oils and free from phthalates, acetone and dyes. They are crafted with exotic natural fragrance ingredients, which are responsibly sourced in a way that respects our planet.
  • All our candles are infused with natural essential oils and free from phthalates, acetone and dyes. They are crafted with exotic natural fragrance ingredients, which are responsibly sourced in a way that respects our planet.
  • All our Room Sprays are made with responsibly sourced natural ingredients and free from phthalates, acetone and dyes. Our bottle is made with 99% recycled plastic and the trigger is made with 35% recycled plastic, both are widely recyclable.
  • All of our Liquid Electrics are made with responsibly sourced natural ingredients. There is a 44% reduction in plastic by weight in our twin refill packs. The cardboard in our packaging is 100% recyclable.

2. What room should the reed diffusers be used in?

The reed diffusers are recommended for use in the bedroom, bathroom, living room and are also suitable for hallways.

3. What room should the candles be used in?

The candles are recommended for use in the living room, bedroom and are also suitable for hallways.

4. What room should the room sprays be used in?

The room sprays are recommended for use in the kitchen, bedroom, living room and are also suitable for hallways.

5. What rooms should the liquid electric plug ins be used in?

The ‘liquid oils plug in’s are recommended for use in the kitchen, office, living room and are also suitable for hallways.

6. Can fragrance level of Liquid Electrics be adjusted?

Yes. On the top of the unit there is a revolving button control:

  • Smallest marking = minimal intensity
  • Largest marking = maximum intensity

7. Is the product safe to be used around children and pets?

Yes, when used as directed, the product can be used around children and pets (except birds). Please refer to the usage instructions and safety language.

8. How long do reed diffusers last?

The Botanica reed diffusers use naturally derived rattan stems to delicately diffuse exquisite fragrance that lasts up to 45 days.

9. How long is the burning time of the candle?

Up to 40 hours of burning time.

10. Is the candle recyclable?

Both the glass and lid are widely recyclable.

11. Is the Room Spray Recyclable?

12. How do you use the reed diffusers?

1.Unscrew and remove the cap.

2.Use your finger to push out the sealing disc from the top of the cap.

3.Screw the cap back onto the bottle.

4.Insert the rattan stems into the bottle making sure you spread out the stems. The stems will act as a wick to draw up the fragrance and release it slowly into the air.

5.Ensure the product is placed on a stable surface to prevent accidental spillage. Do not place on polished, painted or plastic surfaces. Wipe surface in case of spillage. Please retain instructions for future reference.

13. How do you use the liquid electric plug in’s?

1.Remove the plastic cap from the fragrance bottle.

2.Firmly insert fragrance bottle into the underside of the plug diffuser unit, until a 'click' can be heard. Ensure the fragrance bottle is kept vertical at all times.

3.Plug the assembled unit into an available socket and enjoy the fragrance!